Terms of Use and Sale

Last updated 25 October 2026

These terms apply when you use this website or buy from Sweet Deal Savvy, operated by Prateek Jangid ("we", "us"). By browsing or placing an order you agree to them.

1. Who we are and how we sell

We are an online shop in India. We list products from our suppliers and arrange for them to be packed and shipped to you by a courier partner. Photos and descriptions are as close to the product as we can make them, but colour, size and packaging can differ slightly.

2. Prices and orders

• All prices are in Indian rupees (₹) and include applicable taxes unless stated otherwise.
• The minimum order is ₹49.
• Your order is a request to buy. It becomes a contract when we confirm it. We can refuse or cancel an order if a product is out of stock, a price was shown wrongly, or we cannot verify the order. If we cancel a paid order we refund the full amount.
• Prices and availability can change without notice. The price you pay is the one shown when you place the order.

3. Delivery charges

• We deliver across India where our courier partners serve the pincode. If your pincode is not served, you will be told before you can check out.
• The delivery charge is worked out from the courier's rate for your pincode and the parcel weight, and is shown in your cart and at checkout before you pay.
• Orders of ₹999 and above get free delivery, and cash on delivery without the COD charge. Below that you pay the courier charge. The final delivery charge is always shown before you place the order.
• Delivery times shown are estimates from the courier and are not guaranteed. Delays can happen because of weather, strikes, festivals or remote locations.

4. Payment

• UPI: after placing the order you pay by UPI and send us the UPI transaction ID or a screenshot of the payment. We confirm the order once we see the payment. Orders awaiting payment may be cancelled if payment is not received.
• Cash on delivery (COD): available on orders up to ₹2000. A cash-on-delivery charge applies and is shown before you place the order, except on orders qualifying for free delivery, where we pay it. Please keep the exact amount ready. We may ask you to confirm a COD order, and may stop offering COD to customers who repeatedly refuse deliveries.
• Enter your UPI payment only in the UPI app on your phone. We never ask for your card number, PIN or OTP.

5. Cancelling an order

You can ask us to cancel an order before it is handed to the courier by contacting us with your order number. After it has shipped, it cannot be cancelled, but you can refuse delivery (for COD) or use the damaged or wrong item process below.

6. Damaged, wrong or missing items

• If your parcel arrives damaged, with a wrong item or with an item missing, tell us within 7 days of delivery with your order number and clear photos or a short unboxing video of the parcel and the item.
• After checking, we will replace the item or refund you, whichever you prefer where stock allows. Refunds go back to the payment method you used (for COD, to a UPI ID or bank account you give us) within 7 working days of approval.
• We do not accept returns for change of mind, or for items that have been used, washed, damaged by you, or returned without original packaging. Items that are hygiene-related or perishable cannot be returned unless they arrive damaged or wrong.

7. Your account

If you create an account, keep your password private and give us correct details. You are responsible for what happens under your account. We may suspend accounts that are used for fraud or abuse.

8. Using the website

Do not misuse the site: no scraping, no attempts to break or overload it, no false orders, and no copying our photos or text for commercial use without permission.

9. Our responsibility

We take care to supply what you ordered. To the extent the law allows, our liability for any order is limited to the amount you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019 or other laws that cannot be waived.

10. Privacy

How we handle your personal data is explained in our Privacy Policy.

11. Complaints

If you have a complaint, write to our grievance officer, Prateek Jangid at sweetdealsavvy@proton.me or call 9571206441. We acknowledge complaints within 48 hours and aim to resolve them within one month.

12. Changes and law

We may update these terms; the date at the top shows the latest version, and orders are covered by the terms in force when you placed them. These terms are governed by the laws of India, and the courts at the place where we are located have jurisdiction, without affecting any right you have to approach a consumer commission nearer to you.